FAQ

How to make a loan payment?

Payment of the loan can be made by contacting the branch, or through an ATM and deposit machine.

Is there a fee for a plastic card allocated under a credit line?

No, the plastic card presented when issuing the loan is provided free of charge.

How to receive the allocated loan amount?

The allocated loan amount is transferred to a plastic card provided by the company to the client within 24 hours.

Can I pay a loan at any branch?

Yes it is possible.

How do I get collateral after the line of credit is closed?

When closing a credit line, an application for the return of the collateral must be submitted to the appropriate branch, and when the collateral is ready for release, the client is notified by telephone.

Why is the deposit returned within 14-21 business days?

When we enter into a contract with a client based on their satisfaction, we guarantee the protection and return of their deposit. For this reason, the collateral is stored in a warehouse under special control. Because it takes a certain amount of time to remove and verify collateral, the default is 14-21 business days.